smallbizguru-u introduction, 09/21/2017

SBGU features audio recitations of various passages from great business books.  Small business owners may adopt the tips, tools, techniques and insights best suited for their business. Narrated by Bo Holiday. 

sbgu 1- customer service, book: The customer rules, #3

In Jeffrey Gitomer's plain spoken and highly entertaining book Customer Satisfaction is Worthless-Customer Loyalty is Priceless, learn all the one-liners that so-called customer service personnel say that only aggravate customers even more. Pages 120-122 ,read by Bo Holiday.!

SBGU 2 - customer service, book: customers for life

In Jeffrey Gitomer's plain spoken and highly entertaining book Customer Satisfaction is Worthless-Customer Loyalty is Priceless, learn all the one-liners that so-called customer service personnel say that only aggravate customers even more. Pages 120-122 ,read by Bo Holiday.

sbgu 3 - Customer Influence, Book-The Small B!g, #5

Can a small change in name make a BIG difference in your game?  In the book The small B!G, authors Steve J Martin, Noah J Goldstein and Robert B Cialdini use chapter 5 to build a compelling case.  Read by Bo Holiday. 

sbgu 4 - customer loyalty, book:customer satisfaction is...

In Jeffrey Gitomer's plain spoken and highly entertaining book Customer Satisfaction is Worthless-Customer Loyalty is Priceless, learn all the one-liners that so-called customer service personnel say that only aggravate customers even more. Pages 120-122 ,read by Bo Holiday.